General terms and conditions

GENERAL TERMS AND CONDITIONS

1. CANCELLATION AND REFUND

1.1 If you need to cancel more than 30 days before the scheduled pick-up, we will refund the entire deposit paid. If you cancel the reservation less than 30 days prior to scheduled pickup, cancellation or no-show fees will apply.

1.2. If you cancel your reservation 29-15 days before the scheduled pick-up, the 50% deposit already paid (cancellation fee) will not be refunded. However, you will not be charged the amount owed.

1.3. If you cancel your reservation within 14 days before the scheduled pick-up, 100% of the reservation amount will be charged to your credit card (no-show fee).

2. PAYMENT AND RESERVATION

2.1 To confirm the reservation, 50% of the rental amount is charged to your credit or debit card, including taxes.

2.2 During the collection of the vehicle, the remaining 50% of the value of the reservation (second payment) will be paid by debit or credit card. Bank transfer will only be allowed for the second payment at check-in in exceptional circumstances, in which case the Renter will incur an additional charge of € 30.

2.3 The deposit of between € 1000 – € 2800 will be returned after the vehicle has been examined by a person in charge of the leasing company, who in case of damage due to misuse will determine the amount that the client must pay. This amount will be deducted from the deposit deposited, the tenant accepting the payment of the difference if the cost of the damage exceeds the value of the deposit. If it is not possible to assess the damage immediately, the landlord will have 40 days to make the settlement and return the deposit if applicable or claim the difference between it and the cost of the damage. In the event of a claim, the amount of the full insurance excess will also be deducted from the deposit.

In the event that compensation for the rental price paid in advance has to be paid to the tenant, this amount will be returned together with the deposit.

2.4 The lessee expressly agrees to pay the lessor:

1. At the time of the return of the vehicle, the amount of the mileage for three-day rentals, calculated according to the current rate, and / or the additional charges arising from the application of these General Rental Conditions.
2. The additional charges that arise if the vehicle is left in some other place or city, without the authorization of the lessor.
3. The amount of all kinds of fines, judicial and extrajudicial expenses derived from any traffic offense or of any other kind, which are directed against the vehicle, the lessee or lessor, derived from the time of validity of this rental contract, unless they were caused by the landlord’s fault.
4. In the event that the fault of the lessee was the vehicle seized or seized, all expenses will be at their expense, including the loss of profits of the leasing company during the time that the immobilization of the vehicle lasts.
5. Expenses incurred by the landlord (including attorney and solicitor fees) in claiming the amounts owed by the tenant under this contract.
6. The vehicle has full insurance with excess (does not include the personal effects of the renter and companions). In the event of an accident or theft, the renter will be responsible for the amount of € 750 per claim.

2.5 If the lessee is late in payments, interest for late payment will be applied in accordance with current legal provisions.

GENERAL OBLIGATIONS

3. RENTAL DURATION

3.1 The minimum rental is three days.

3.2 The corresponding rental prices include: VAT, national mileage limited to 2500 km for rentals of more than three days (after 2500 km the amount of 0.25 ct per kilometer will be applied. If you want to increase the mileage by an additional 2500 km, A supplement of € 350 will apply.), comprehensive insurance according to the corresponding insurance coverage and mobility guarantee from the chassis-cabin manufacturer.

3.3 The rental period begins with the collection of the motorhome by the renter at the rental center and ends with the collection of the vehicle by the employees of the rental center.

3.4 If the vehicle is returned before the contracted rental period has elapsed, the full rental price contractually agreed must also be paid.

3.5 If the tenant wishes to extend the lease, he must request it from the lessor at least three days before the end of the contract. The Eventual confirmation of the extension will be subject to the availabilities that the lessor has at this time, thus not assuming any prior commitment whatsoever.

3.6 Any alteration of the rental dates must be previously authorized by the lessor. Failure to comply with this condition entitles the lessor to take over the vehicle or to require it in court. The lessor reserves the right to obtain the return of the vehicle, at any time during the term of this contract, if its use contravenes the provisions of the same.

3.7 The motorhome is delivered with a full fuel tank and must be returned accordingly. Otherwise, the lessor will charge for the necessary fuel the amount stipulated in the current price list, in addition to a penalty of € 25. The lessee will bear the fuel and operating expenses during the rental period.

3.8 As a general rule, deliveries of vehicles will be made from Monday to Friday, from 8:00 a.m. to 10:00 p.m. and returns from Monday to Friday from 8:00 a.m. to 10:00 p.m. The schedules that appear in the rental contract will be considered the agreed ones. On Saturdays, deliveries and returns can only be made if a prior agreement has been reached and in exchange for additional remuneration according to the current rate. The day of delivery and the return will add together one day, provided that in total they do not exceed 24 hours or only if they exceed them for reasons attributable to the lessor. Unless otherwise agreed, you must return the Motorhome and any optional extras on the day, time and office indicated in this rental contract. If you think you are going to be late, it is convenient to ask us for an extension. If the return of the Vehicle is delayed for more than two hours, a penalty cost of € 100 will be applied for each hour of delay. If you want to request delivery at a different time, the amount of € 50 will be charged.

4. USE OF THE VEHICLE

4.1 The lessee acknowledges that he receives the vehicle in perfect mechanical condition, provided with the necessary documentation and with the appropriate tools, tires and accessories, and undertakes to keep it in good condition. Likewise, it undertakes to respect at all times the obligations and limitations described in the current Highway Code and undertakes to:

1. Do not allow other people to drive it other than himself or those who are expressly authorized.
2. Do not carry more passengers than those specified in the vehicle documentation.
3. Do not sublet or transport people for commercial purposes and any other use that is not included in the contract.
4. Do not transport any type of merchandise, drugs, toxic or flammable products.
5. Not to assign its use to third parties for free or lucrative purposes and not to assist criminals.
6. Do not commit crimes, even if they are only punished according to the legislation in force at the scene.
7. Do not drive the vehicle in inferior physical conditions caused by alcohol, drugs, fatigue or illness.
8. Do not travel outside the road network or on any unsuitable terrain, or participate with the vehicle in sports, endurance, races or other events that may damage it.
9. Do not use it to push or tow other vehicles or trailers.
10. Do not unseal or manipulate the odometer, and you must immediately notify the lessor of any fault in it.
11. Do not circulate outside the following countries, without the express authorization of the lessor:

Germany, Andorra, Austria, Belgium, Croatia, Czech Rep., Cyprus, Denmark, Estonia, Slovak Rep., Slovenia, Spain, Finland, France, Great Britain, Greece, Holland, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania , Luxembourg, Malta, Norway, Poland, Portugal, Sweden and Switzerland. You will be charged a supplement of € 60 if you travel outside of Spain (Free mileage up to 5000 km, after this sum the amount of 0.25 ct will be applied). If you want to increase the mileage by 5000 km, a supplement of € 600 will be applied.

1. It is expressly forbidden to travel to any country that is in war or conflict.
2. Have the vehicle properly parked and guarded when not in use and protect it from deterioration of frost, hail or any other atmospheric phenomenon that could cause significant damage.
3. It is expressly forbidden for the lessee to vary any technical characteristics of the vehicle, the keys, locks, equipment, tools and / or accessories of the vehicle, as well as to make any modification of its exterior and / or interior appearance, in addition to taking any type of object, unless express written authorization by the lessor. In case of infringement of this article, the tenant or he will bear all the costs of reconditioning the vehicle to its original state, having to pay compensation for the immobilization of the vehicle until its total repair. For each missing item from the vehicle, a penalty of € 30 plus the purchase cost will be applied.

4.2 The vehicle must be properly cared for and treated, as well as properly locked. The technical standards, as well as the determining provisions for use, must be taken into account. The condition of the vehicle should be checked, especially the water and oil level, as well as the tire pressure. The lessee undertakes to regularly check if the rental motorhome is in perfect condition to circulate safely.

4.3 Smoking is prohibited in all vehicles. Pets may be brought as long as the landlord has given his express authorization. The cleaning costs, derived from any breach, will be borne by the tenant. Likewise, the latter must bear the expenses derived from the ventilation, the elimination of the smell of tobacco or the damages produced by cigarette burns, including the losses generated by the impossibility of renting the vehicle for some time due to this reason.

4.4 In the event of verifying that the provisions of the preceding sections have been violated, the lessor may immediately terminate the rental contract, the tenant having to pay the remaining rental amount in the same way.

5. RETURN OF THE VEHICLE

At the time of return:

1. Return the vehicle with the keys in the same state of operation and cleanliness in which it was delivered. If the Full Cover insurance has not been contracted, you will be responsible for paying the new damages detected up to the total amount of the corresponding invoice.
2. The rental price includes a standard cleaning of the vehicle. Special cleaning penalty € 250.
3. Ask the staff of the rental company to review the vehicle: otherwise, you will be giving your consent and authorization to the company so that, if the vehicle presents alterations regarding its condition at the time of collection and signing of the contract , you can collect the corresponding amount.
4. The client will be responsible for any damage caused to the vehicle once the term of the rental has expired and until it is returned, while the leasing company may claim the compensation that may correspond to the damages and prejudices caused . In addition, the company may initiate the appropriate legal actions to demand compliance with what is expressly agreed between the parties, including urging the corresponding criminal action for a possible crime of misappropriation by which the state security forces are urged to proceed with the stopping and immobilizing the vehicle.

5. MINIMUM AGE

5.1 The renter and each of the drivers must be at least 23 years old. And be in possession of a class B driving license with more than two years old or the corresponding national permit. If you are not a resident of the EU, you must be in possession of an international driving license. In order to deliver the motorhome, it is absolutely necessary that the renter and / or the driver / s present the driver’s license and valid passport / national identity document. In the event that delivery is delayed due to not presenting these documents, said delay must be assumed by the lessee. If the aforementioned documentation cannot be presented at the agreed time for delivery or within a reasonable time, the lessor will be authorized to cancel the contract. The established cancellation conditions will apply.

5.2. The rental company or the official authorities may require the presentation of the international driving license (in the case of non-EU residents).

5.3 It is noted that some of the lessor’s vehicles have a total weight of more than 3.5 tons and that to drive these vehicles the corresponding driving license is required. For greater security, holders of a class B driving license should check with the lessor for the total authorized mass of the vehicle rented by the lessee.

5.4 If at the time of delivery of the rented motorhome the driver’s license corresponding to the rented vehicle is not available, it will be considered that the motorhome has not been picked up; in this case the relevant cancellation conditions will apply.

5.5 Only the renter and additional drivers who have registered at the rental station may drive the vehicle.

6. ASSISTANCE IN ROAD / ACCIDENTS

6.1 In the event of an accident, theft, fire or damage caused by game animals, the tenant must immediately inform the police and the landlord by calling the telephone number of the rental center (the telephone number appears in the rental contract), plus take the business day following the day of the accident. Contrary claims will not be accepted.

6.2 Responsibility for the event will never be recognized or prejudged, except for the “Friendly Accident Statement”. The tenant must obtain all the data from the opposing party and the witnesses, which together with the details of the accident will be sent to the lessor within the indicated period. Immediately notify the authorities of the accident if the other party is guilty. The accident report must be delivered duly completed and signed at the latest when returning the vehicle to the lessor. The document must include the name and address of the people involved, their driving license data, the data of the opposite with the name of the Insurance Company and the policy number, the data of any witnesses, as well as the license plates of the affected vehicles.

6.3 In the event of theft or theft of the vehicle, it will be reported to the competent authority immediately, communicating it and sending a copy of the complaint to the lessor, together with the vehicle keys, within a maximum period of 24 hours; Otherwise, the insurance and coverage contracted will be without effect.

6.4 Even in damages without contrary, regardless of its severity, the tenant must draw up a comprehensive written report for the lessor together with a sketch. If the lessee does not prepare the report – no matter what the reason – and thus prevents the insurance company from paying the damages, the lessee will be obliged to pay the corresponding amount in full.

6.5 Do not leave the vehicle without taking adequate measures to protect and safeguard it. Contact the Roadside Assistance Company contracted with the Insurer if necessary.

6.6 In the event of non-compliance by the lessee of any of these measures, if applicable, the lessor may claim from the lessee damages caused by the lessee’s negligence, including the loss of profits of the leasing company for the duration of the immobilization of the vehicle.

7. RENTAL CHARGES AND ADDITIONAL CHARGES

By virtue of this rental contract, the client will be obliged to pay:

1. Charges derived from the rental of the vehicle and taxes and charges for the replacement value for loss of documents, accessories and / or tools.
2. In the event of damage to the vehicle, the damage administration fee per claim will be applied, corresponding to the amount of € 60.
3. You must pay any parking or traffic fines received for the use of the Vehicle during the rental period. You must pay our € 40 management commission for the time taken to manage these fines or charges, unless you are able to demonstrate that no loss or damage has occurred or, if they do occur, they are significantly less than said commission for management.
4. For each missing item from the vehicle, a penalty of € 30 will be applied plus the purchase cost.
5. Filling the drinking water tank with diesel or other fuel, or the diesel tank with water or other fuel, will entail a penalty of € 750.
6. Supplement to pick up the train station by car and go € 40.
7. In case of breach of the obligations assumed by the client in this contract, having to pay any amount established and / or derived from the general conditions of the contract, this expressly authorizes the rental company to make the corresponding charges to the credit card provided for this purpose. The client is obliged to accept the charges derived from the damages and prejudices caused as a result of his breach of the obligations reflected in this contract, due to the following concepts:

• Compensation for any damage / loss caused to the vehicle and whose coverage will not be justified and / or contracted by the client together with the immobilization costs of the vehicle, the amount of which will result from applying the current rate.
• Compensation equivalent to the amount paid by the rental company for fines, as well as administrative management expenses and legal costs derived from traffic violations or laws.
• Compensation equivalent to the amount of damages caused by the client’s negligence.

8. JURISDICTION AND APPLICABLE LAW

This contract will be governed by Spanish law and, in the event that the client deserves the consideration of consumer or user, any discrepancy on it will be submitted, in case of impossibility of reaching an amicable agreement that resolves it, to the corresponding jurisdiction. to the place of fulfillment of the obligation, having said consideration that of the place where the rental began, and all this in accordance with what is expressly established in the current regulations regarding consumers and users. In the event that the contractor of the service does not deserve said consideration of consumer and user, the parties expressly agree that they submit to the jurisdiction of the municipality in which the registered office of the rental company is located. Notwithstanding the foregoing and in accordance with what is expressly established in article 38 of law 16/1987, of July 30, on the management of land transport, the company expressly states its will against the resolution of any controversy raised As a consequence of the hiring of vehicle leasing services, it is resolved through the Transportation Arbitration Board.

9. PROCESSING OF PERSONAL DATA AND DATA PROTECTION LAW

To comply with Organic Law 15/1999, of December 13, on the protection of personal data (LOPD) and the development regulations, we inform you that the data you provide is collected in a file owned by CARAVEANDO RENTING SL, for the purpose to carry out the maintenance, development, compliance and / or control of its contractual relationship with the company. To this end, your data may also be communicated for the same purpose (I) to insurance companies and third parties involved in providing the contracted insurance, (II) to tour operators or intermediaries through whom you have contracted our services ( III) to public administrations for the processing and management of traffic offenses and (IV) to security forces and bodies and courts when required by law.

Finally, you give your consent for your data to be kept by the company once the contractual relationship is concluded in order to provide you with a better service in future requests and evaluate your hiring in the event of a serious or repeated breach of previous contracts with the company. . You can exercise your right of access, rectification, cancellation and opposition to the processing of your data, using the existing forms in our office, by mail or by email.

[bws_pdfprint display=”pdf, print”]